quilted health privacy policy

For purposes of this Policy, “Personal Information” means any information that relates to an identified or identifiable individual, and does not include PHI. The Personal Information we collect through our Sites usually is apparent by the context of the page, and may include the following types of information.

a) Personal Information You Provide to Us. We may collect several types of personally identifiable information that you choose to provide us when you use our Sites, which specifically may include: 

• Registration and account information.  When you create an account through our Sites, you may be asked to provide certain personal information, such as your name, mailing address, billing address, work address, e-mail address, home, work, and mobile telephone numbers,  and date of birth.
• Profile and demographic information.  Through your account, we may also invite you to provide additional information about yourself, such as your preferred pronouns, gender or gender identity, sex at birth, and if you are a patient of either QH Providers or MN Providers, details about your health and medical history, and, if you are a MN Provider, your practice location, NPI or license or registration.
• Communications information. When you communicate with us through our Sites, including through filling out surveys or questionnaires, we may collect your first and last name, phone number, email address, and any Personal Information that you choose to provide in the content of your message.
• Payment information.  If you register for a paid service from us, you may be required to provide your payment card or bank account information, as well as billing information.

b) Information That We Automatically Collect. As you navigate through and interact with our Sites, we, our service providers and our business partners may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns. These include: 

• Browser and device data, such as IP address, device identifier, device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins, add-ons, and the language version of the Sites you are visiting; and
• Usage data, such as browsing history, time spent on the Sites, pages visited, links clicked, language preferences, patterns of use, and the pages that led or referred you to our Sites.

The information we collect automatically may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties.

Some of the automatic collection described above may be facilitated by technologies such as Cookies; for more information on our Cookie and Analytics Policy, see Section 9 below.

c) Aggregated, Anonymized, and De-identified Information. We may create aggregated, anonymous or De-identified Data from Personal Information by removing data components that make the data personally identifiable to you or through obfuscation or other means.

We use the Personal Information we collect to provide, maintain, and improve our Sites and the services that Journey Health offers through them (our “Services”). These uses include:

• Administration of your account and verification of your identity;
• Providing you with requested Services, including the facilitation of maternity health services, billing support, insurance claim submission, and providing you with information and other services related to your health and wellness;
• Enabling providers to communicate with you;
• Providing you with customer service and support, and to facilitate other communications that you request or that are required to render Services to you;
• Responding to your requests, resolving disputes and/or troubleshooting problems;
• Providing you with information about new Services and other opportunities that we believe may be of interest to you, whether offered by us or third-party partners, and to personalize, measure, and improve such offers;
• Performing analytics for new and existing Sites and Services, such as our user accounts and related features;
• Maintaining and improving the quality of our Sites and Services;
• Growing our business, including understanding our user trends and understanding the effectiveness of our marketing; and
• Protecting ourselves, you, and others; preventing fraud; and creating and maintaining a trusted, secure, and reliable online environment.

We may share your personal information with the following categories of third parties:

a) Our affiliates.  We may share Personal Information with our affiliates, in which case, we will require such affiliates to comply with the terms of this Policy.

b) Service providers.  We share Personal Information with our contractors and third-party service providers that provide services on our behalf, such as payment processing, analytics, advertising, hosting, marketing, customer and technical support, and other services. These third-party service providers are contractually obligated to keep your Personal Information confidential.

c) Third-party providers, plans, and institutional partners.  We may share Personal Information with third-party partners in connection with our Sites and Services, including your care providers and health insurers.

d) Third-party platform advertising.  We may share your information with third-party platform providers who assist us in advertising our Sites and Services to others who may be interested.  We also partner with third parties (such as Facebook and Google) who use Cookies to serve interest-based advertising and content on their respective third-party platforms that may be based on your preferences, location and/or interests.

e) Affiliate and business transfer. We have the right to share your data with or transfer it to acquirers and other relevant participants in business transactions (or negotiations of or due diligence for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale, or other disposition of all or any portion of the business or assets of, or equity interests in, Journey Health (including in connection with a bankruptcy or similar proceeding) or as part of a contractual joint venture or partnership.

f) We may also share Personal Information for:

• Compliance and harm prevention as we believe necessary (i) to comply with applicable law, rules and regulations; (ii) to enforce our contractual rights; (iii) to investigate possible wrongdoing in connection with our Sites and Services; (iv) to protect and defend the rights, privacy, safety and property of Journey Health, you or others; and (v) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities.
• For any other purpose disclosed by us when you provide the information; and
• With your consent.

We will NOT share your Personal Information with any third parties except as expressly indicated in this Privacy Policy.

This Privacy Policy addresses our use and disclosure of information we collect from and/or about you on our Sites or through our Services.  Information made available through the Services to healthcare providers is required to be used by such entities in accordance with all applicable laws, including HIPAA.  If you disclose information to others, including, for example, a partner providing goods and services, different rules may apply to their use or disclosure of the information you disclose to them.  The use and disclosure restrictions contained in this Privacy Policy will not apply to any third party.  We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable.  When you click on links on our Sites you may leave our Sites. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements.

We strive to provide you with choices regarding the Personal Information you provide to us, and you have a number of rights with respect to how it is shared. Unless instructed otherwise, you can exercise these rights and choices using the information in the Contact Us section at the end of this Privacy Policy.  Please note that you may have different rights and choices with regard to any PHI as described in a provider’s NPP; here is the Practices’ NPP.

a) Opting Out of Promotional Offers. If you do not wish to have your email address used by Journey Health for marketing or to promote our Services, you can opt out at any time by clicking the unsubscribe link at the bottom of any email or other marketing communications you receive from us. The unsubscribe function at the bottom of a specific email is designed to only remove you from that particular email list, not all Journey Health communications. Please allow 48 hours to be removed from a list. Please note that if you opt out of receiving promotional emails from us, we may still send you important administrative messages that are required in order to provide you with our Services or for other reasons disclosed in this Privacy Policy.

b) View or change your account personal information. If you are a Provider and have registered for an account with Journey Health, you are able to add and edit certain elements of your profile and account information.

c) Deletion of your Personal Information. If you would like to delete or deactivate your account, please Contact Us to make a request. In some cases, we are unable to delete or deactivate your account and/or its associated data, as we are required to maintain a record of care provided on behalf of our provider clients, or for other legal reasons. When we deactivate or delete an account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. If we have disclosed Personal Information to third parties as permitted under this Privacy Policy, we may no longer be able to access this data or compel its deletion or modification by such party. Even if we delete Personal Information, if your Personal Information was incorporated into any De-identified Data, we may continue to keep the De-identified Data and will continue to use De-identified Data as permitted under this Privacy Policy.

d) Tracking Technologies and Advertising: You can set your browser or operating system to refuse all or some Cookies, or to alert you when Cookies are being sent. If you disable or refuse cookies, please note that some parts of our Sites may then be inaccessible or not function properly. Please see our Cookie and Analytics Policy below for more information.

If you wish to opt out of our sharing of the data that is gathered when you visit our Sites for purposes of targeted digital advertising, we encourage you to visit the Network Advertising Initiative or the Digital Advertising Alliance’s Self-Regulatory Program for Online Behavioral Advertising for more information about opting out of seeing targeted digital advertisements. You may also visit these websites for more information on how you can opt back into the sharing of data. Please note that Journey Health does not maintain this web tracking data in an identifiable manner.

We do not support “Do Not Track” functionality. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable “Do Not Track” by visiting the Preferences or Settings page of your web browser.

Finally, please note that opting out of advertising networks does not necessarily mean that you will not receive advertisements while using our Sites or on other websites.

e) Your Washington privacy rights. Effective March 2024, Washington State provides individuals with certain rights with respect to their “consumer health information.” We will update this section with regard to how we will comply with this law.

f) Your California privacy rights.  California residents have certain rights with respect to our sharing of their personal information with third parties for their own direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes. However, because California residents have the right to request information regarding such practices under California’s “Shine the Light” Law, please contact us using the information in the Contact Us section. You must include your full name, email address and postal address in your email or mail request so that we can verify your California residence and respond. “Personal information” under this California law means any information that is identified, described, or was able to be associated with an individual at the time of disclosure.

g) Your Nevada privacy rights.  Nevada residents have the right to request to opt out of any “sale” of their personal information under Nevada SB 220.  We do not currently sell personal information under Nevada law; however, you may still request to opt out of the future sale of your personal information.  If you are a Nevada resident and would like to make such a request, please contact us using the information in the Contact Us section at the end of this Privacy Policy, and provide “Nevada Privacy Rights” in the subject line.  You must include your full name, email address and postal address in your request so that we can verify your Nevada residence and respond.  In the event we sell your personal information after the receipt of your request, we will make reasonable efforts to comply with such request.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We maintain appropriate technical, administrative, and physical safeguards to help protect the security of your personal information against unauthorized access, destruction, loss, alteration, disclosure or misuse, including by employing encryption technology for information sent and received by us. We encourage you to secure your account with a strong password and to keep your password private.

You should report any known or suspected security violations via the information found below in the Contact Us section.

Our Sites are operated exclusively in the United States and intended for users located in the United States.

Certain location-enabled features may be made available through our Sites to ensure you are connected to a  provider who is able to provide services to you in your location. These services are provided by Google, Apple, and other third-party providers. When accessing these functionalities, you are agreeing to additional Terms of Service and Privacy Policies, such as Google Maps’ Terms of Service and Privacy Policy or Apple Maps’ Terms of Service and Privacy Policy. Please review the individual company Terms of Service and Privacy Policies for more information on how each company handles your Personal Information.

a) Cookies. When you visit our Sites, we may collect information from you automatically through Cookies. We also rely on partners to provide many features of our Sites using data about your use of the Sites. We use Cookies for the following purposes: 

• Necessity.  To enable features that are necessary for providing you the services on our Sites, such as keeping you signed in, improving security, and preventing and detecting fraud.
• Preference.  To allow us to remember your preferences and identify you when you return to our Sites.
• Analytics.  To allow us to understand how our Sites are being used, track site performance and content views, and make improvements to the content, products, or services.
• Advertising.  To deliver targeted advertising based on your preferences, location, and/or interests across different services and devices and measuring effectiveness of ads.
• Social Media.  To enable the sharing of content from our Sites through social networking and other sites.

You can modify your browser settings to decline or accept Cookies. However, in a few cases, some of our Sites’ features may not function as designed.

b) Web Beacons. Our Sites may contain small electronic files known as web beacons, pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.

c) Analytics Tools. We use tools such as Google Analytics to collect certain information relating to your use of the Website and/or Systems. Google Analytics uses Cookies to help us analyze how users use the Sites. We may also use Google Analytics Advertising Features or other advertising networks to provide you with interest-based advertising based on your online activity.

You may prevent your data from being used by Google Analytics by installing the Google Analytics Opt-out Browser Add-on form.

Our Sites are for adults, which means you must be at least 18 years old or if under 18, are a parent, pregnant, or declared emancipated by a court order or otherwise determined to be an emancipated minor as determined by the state where you live to register or use our Sites, including our account features.

If you are a parent or guardian and you are aware that a child under age 13 has provided us with personal information without parental consent, please contact us using the information in the Contact Us section. If we become aware that we have collected personal information from children under age 13 without verification of parental consent, we will take steps to remove that information from our servers.

We may change this Policy from time to time to reflect new services or changes in our data practices or relevant laws. The “effective date” legend at the top of this Policy indicates when this Policy was last revised. Any changes are effective when we post the revised Policy on the Sites. If we make any material changes to this Policy, we will take reasonable measures to notify you via email and/or a prominent notice on our Site prior to the change becoming effective, and will update the effective date at the top of this Policy. You are advised to review this Policy periodically for any changes.

You may contact us with complaints, comments or questions.